Frequently Asked Questions

Yes, it has to be plugged in to work. The projector doesn't have built-in battery.  

Use a 5V / 2A power adapter. If the current is too low, the lamp body will not function normally. If the current exceeds this range, please use a regulator, otherwise it will affect the service life. 

The built-in speaker works with smartphones via Bluetooth. Before connecting, please make sure that the Bluetooth mod of the projector is turned on, and then use the phone to search for "AC6923" to connect. 

Waterproof is IP20 and the device is used in a dry environment. Please avoid using it in humid environment and water ingress, otherwise it may damage the projection lamp. 

The laser may be harmful to the eyes, do not look directly at it. 

We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please contact us at info@lucesaurora.com to initiate a return or exchange within 30 days of delivery.   

If your item doesn't fit or you have ordered the wrong color or style, you will be able to exchange it within 30 days from the date of purchase. 

To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging.   

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also log into your account and click on the order in question to see the status.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!  

Orders are being dispatched from our warehouse in United States within 1-2 business days. Your order will be delivered via USPS and local postal services.

SHIPPING TIME

USA-Canada: 4-13 business days

EU: 7-15 business days

AU - NZ: 10-20 business days

Rest Of The World: 15-25 business days

For more detailed information, please check our Shipping Policy here. 

Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!  

If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.